97. The ability to effectively understand others at work, and to use such knowledge to influence others to act in ways that enhance one's long-term personal and/or organizational goals is:
| a. | political skill |
| b. | meta communication |
| c. | finese |
| d. | impression management |
ANS: A
98. The most common form of informal group network that is the unofficial, and at times confidential, person-to-person or person-to-group chain of verbal, or at times e-mail, communication is the:
| a. | trust chain |
| b. | telephone chain |
| c. | meta communication |
| d. | grapevine |
ANS: D
99. When messages move through the grapevine by one person telling a rumor to the next, who then tells the next person, who tells the next and so on, the chain is called:
| a. | gossip |
| b. | single-strand |
| c. | probability |
| d. | cluster |
ANS: B
100. When messages move through the grapevine by only one person spreading the message, telling the story to almost everyone the person comes in contact with, the chain is called:
| a. | single-strand |
| b. | unending |
| c. | probability |
| d. | gossip |
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