Organizational citizenship behaviors

104. Behaviors that are beyond formal job duties but are necessary for the organization's survival or important to its image are called informal job behaviors.

ANS: F

These behaviors are called organizational citizenship behaviors.


105. Helping coworkers solve problems and volunteering to perform community service work are examples of organizational citizenship.

ANS: T

106. Examples of procedural justice are volunteering to help at blood drives, United Way campaigns, and charity work.

ANS: F

These are examples of organizational citizenship behaviors.

107. The procedural justice model is, and should be, regularly used by managers in making a variety of decisions at work.


ANS: F

This should be the equity model. There is no such thing as a procedural justice model.


108. Employees make decisions concerning equity only after they compare their inputs and outcomes with those of comparable employees.

ANS: T

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