Learn how to perform a soft reset, factory reset, and alternate master reset on the Samsung Galaxy J7 (2018). Learn more at: http://yt.att.com/1a8e529c
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How to Reset Your Samsung Galaxy J7 (2018) | AT&T Wireless
Reset Device:
Power Cycle.
There are multiple ways
to reset your device
if you are experiencing issues.
The first is to
perform a power cycle.
To turn the device off,
press and hold the
Power Lock button
located on the right
side of the device,
select "Power off",
select "Power off"
again to confirm.
To turn the device back on,
press and hold the
Power Lock button.
The device will take
a moment to power on.
Restart.
If a power cycle
doesn't fix the issue,
try performing a device restart.
Press and hold the
Power Lock button.
Select "Restart",
select "Restart" to confirm.
The device will take
a moment to restart.
If you are unable
to access the screen,
or if it becomes unresponsive,
press and hold the Volume Down
and Power buttons
simultaneously for 10 seconds,
until the device restarts.
Factory Reset.
A factory reset will erase
all information on the device
and return it to factory
default settings.
It will permanently erase
all personal data, preferences,
settings, and content
that is saved to the device.
It is recommended that
you back up important data
before proceeding.
The device must also be
charged to at least 30%
to perform a
Factory Data Reset.
From the Home screen,
swipe down from the
Notification bar,
select the Settings icon,
scroll to, and select
"General management",
select "Reset",
select "Factory data reset",
scroll to and select "RESET".
Select "DELETE ALL".
The phone will take
a moment to reset.
Alternate Factory Reset.
If unable to perform the
standard Master Reset
using the previous steps,
try the alternate method by
first powering the device off.
With your device powered off,
press and hold the Home, Power
Lock and Volume Up buttons
until the device turns on.
When the Android Recovery
screen appears,
press the Volume Down button
until "Wipe data factory reset"
is highlighted
and then press the Power Lock
button to select.
Press the Volume Down button
to highlight "Yes"
and then press the
Power Lock button
to begin the reset process.
When the Android Recovery
screen displays again,
ensure that "Reboot System
now" is highlighted,
then press the Power Lock
button to select.
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